PRIVACY POLICY
NEW DOOR PROPERTIES
PTY LTD (ACN 637 814 656)
PRIVACY POLICY
1. ABOUT THIS PRIVACY POLICY
New Door Properties (“New Door Properties”, “we”, “our” or “us”) recognises the importance of protecting your privacy and is committed to complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (“APPs”).
We are a regulated reporting entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (“AML/CTF Act”) with effect from 1 July 2026, this applies to the designated services including sales and purchases of real property.
This Privacy Policy explains how we collect, hold, use, disclose and otherwise handle personal information, and how you may access or correct your personal information or make a privacy complaint.
2. WHAT IS PERSONAL INFORMATION?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.
Sensitive information includes information such as health information, biometric information, criminal history and other information afforded a higher level of protection under privacy legislation.
Where it is lawful and practicable, you may interact with us anonymously or under a pseudonym, for example when making a general enquiry about a listed property.
In most other circumstances we will be unable to deal with you anonymously or under a pseudonym, including where you attend a property inspection or open home, submit a tenancy application, or enter into a sale, purchase or leasetransaction with us, as we require accurate identification information to provide our services and to comply with our legal obligations (including under the AML/CTF Act).
3. COLLECTION OF PERSONAL INFORMATION
We collect personal information from clients, prospective clients, landlords, tenants, purchasers, vendors, contractors, suppliers, employees and other individuals who interact with our business.
We only collect personal information by lawful and fair means.
The personal information we collect may include:
- Full name;
- Residential, postal and business addresses;
- Telephone numbers;
- Email addresses;
- Driver licence, passport and other identification details;
- Employment information;
- Financial information;
- Banking and payment details;
- Property ownership details;
- Rental history;
- References and background information;
- Information contained in tenancy applications;
- Information relating to property transactions;
- Communications and correspondence with us;
- Any other information reasonably required to provide our services;
- Identification and verification information required under the AML/CTF Act for sale and purchase transactions.
4. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information directly from you through:
- Property enquiries;
- Property inspections; Open homes;
- Property management services;
- Sales and leasing transactions;
- Tenancy applications;
- Website forms;
- Email communications;
- Telephone conversations;
- Social media interactions;
- Client meetings; and
- Other communications with us.
Where it is unreasonable or impracticable to collect information directly from you, we may collect information from third parties including:
- Solicitors and conveyancers;
- Mortgage brokers and lenders;
- Referees;
- Employers;
- Property owners;
- Tenants;
- Government agencies;
- Public registers;
- Property databases; and
- Client meetings; and
- Other parties involved in property transactions.
5. WHY WE COLLECT, HOLD,USE AND DISCLOSE PERSONAL INFORMATION
We may collect, hold, use and disclose personal information for purposes including:
- Providing real estate sales services;
- Providing property management services;
- Conducting property appraisals;
- Facilitating property purchases and sales;
- Leasing and managing properties;
- Processing tenancy applications;
- Verifying identity;
- Conducting reference and background checks;
- Managing client relationships;
- Responding to enquiries;
- Maintaining business records;
- Processing payments;
- Resolving disputes and complaints;
- Complying with legal obligations;
- Marketing our services;
- Any purpose reasonably expected in connection with the services we provide;
- Complying with our obligations under the AML/CTF Act, including customer identification, verification and ongoing due diligence in respect of real estate sale and purchase transactions (see clause 5A); and
- Assessing prospective tenants for our property management and leasing services, including by checking tenancy default databases.
5A. IDENTITY VERIFICATION AND AML/CTF COMPLIANCE
- From 1 July 2026, New Door Properties is a reporting entity under the AML/CTF Act in respect of designated services relating to the sale and purchase of real property. This does not extend to our property management or leasing services.
- In connection with a sale or purchase transaction, we are required to collect and verify 'know your customer' information about our clients and, where relevant, beneficial owners, including full name, date of birth and residential address, using reliable and independent documentation or electronic verification. We may engage third-party identity verification providers to carry out this verification.
- We will only collect personal information for AML/CTF purposes that is reasonably necessary to comply with our obligations under the AML/CTF Act.
- Consistent with AUSTRAC's record- keeping requirements, we do not retain copies of full identification documents beyond what is required to verify your identity, and we retain verification records for at least 7 years as required by law.
- We may be required to report information to AUSTRAC, including suspicious matter reports, and the law may prohibit us from disclosing that such a report has been made.
5B. TENANCY APPLICATIONS AND TENANCY DEFAULT DATABASES
- If you apply to rent a property we manage, we collect information contained in your tenancy application to assess your suitability as a tenant, including from referees, employers and previous agents or landlords you nominate.
- We may check, and in some circumstances may list your details on, a tenancy default database (such as TICA or the National Tenancy Database) if you breach your tenancy agreement, in accordance with the Residential Tenancies Act 1997 (ACT) and the Privacy Act 1988 (Cth). Before listing your details on a tenancy default database, we will, where required by law, give you notice and a reasonable opportunity to respond.
6. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:
- Property owners, purchasers, vendors, landlords and tenants;
- Solicitors and conveyancers;
- Mortgage brokers and financial institutions;
- Accountants and financial advisers;
- Property valuers and inspectors;
- Contractors and service providers;
- Information technology providers;
- Marketing service providers;
- Government and regulatory authorities;
- Courts and tribunals;
- Other parties where disclosure is required or authorised by law;Tenancy database operators, such as TICA or the National Tenancy Database;
- AUSTRAC and other regulators or law enforcement agencies, where required under the AML/CTF Act or other law;
- Credit reporting bodies, in accordance with the Privacy Act 1988 (Cth) and the Privacy (Credit Reporting) Code 2014; and
- We do not sell, rent or trade personal information to third parties.
- Identity verification service providers engaged to assist with our AML/CTF obligations.
- We do not use or disclose government-related identifiers (such as a driver licence number, passport number or Medicare number) as our own identifier of an individual, except where required or authorised by law, including for identity verification purposes under the AML/CTF Act, or where you voluntarily provide such an identifier for a specific purpose (for example, as proof of identity for a tenancy application).
7. OVERSEAS DISCLOSURE
Some third-party service providers used by us may store or process personal information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that the recipient handles personal information in accordance with Australian privacy laws.
8. DIRECT MARKETING
We may use personal information to provide information about:
- Properties;
- Market updates;
- Industry news;
- Events;
- Promotions; and
- Services offered by New Door Properties.
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link contained in electronic communications; or
- Contacting us using the details set out below.
9. WEBSITE, COOKIES AND ANALYTICS
Our website may use cookies, analytics tools and similar technologies to improve functionality and user experience.
These technologies may collect information including:
- IP addresses;
- Browser type;
- Device information;
- Pages viewed;
- Referring websites; and
- Website usage information.
Most web browsers allow you to control or disable cookies through browser settings.
10. STORAGE AND SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protectpersonal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include:
- Secure electronic databases;
- Password-protected systems;
- Access controls;
- Staff confidentiality obligations;
- Secure storage of physical records;
- Staff training; and
- Secure destruction or de- identification of information when no longer required.
While we take reasonable precautions, no data transmission or storage system can be guaranteed to be completely secure.
11. NOTIFIABLE DATA BREACHES
If we become aware of an eligible data breach involving personal information held by us, we will comply with our obligations under the Privacy Act 1988 (Cth), including notification requirements under the Notifiable Data Breaches Scheme where applicable.
12. ACCESS TO PERSONAL INFORMATION
You may request access to personal information we hold about you by contacting us using the details below.
We will respond within a reasonable period and may refuse access where permitted by law.
If access is refused, we will provide written reasons unless otherwise permitted by law.
13. CORRECTION OF PERSONAL INFORMATION
If you believe personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may request correction of that information.
We will take reasonable steps to correct the information where appropriate.
14. PRIVACY COMPLAINTS
If you have any questions, concerns or complaints regarding the handling of your personal information, please contact our Privacy Officer.
We will investigate your complaint and respond within a reasonable period, generally within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Telephone: 1300 363 992
15. CHANGES TO THIS PRIVACY POLICY
We may amend this Privacy Policy from time to time.
The current version of this Privacy Policy will be published on our website and will take effect from the date of publication
Contact Us
Privacy Officer
New Door Properties
Email: hello@newdoor.com.au
Alternative Email: admin@newdoor.com.au
Mail:
PO Box 1028
Gungahlin ACT 2912
If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer.
Last Updated: 29 October 2026
New Door Properties | Licence No. 18402568 | ABN 38 637 814 656
101 Anthony Rolfe Ave Gungahlin ACT 2912 • Phone: 0497 000 007 • Email: admin@newdoor.com.au • www.newdoor.com.au
